FAQs

Welcome to the online store of Flexxcycle Ltd! We are thrilled to present you with an extensive selection of top-notch products, ranging from sporting goods and home and garden items to gear and apparel, all offered at competitive prices. Our primary goal is to deliver exceptional value and outstanding customer service to our esteemed customers, and we sincerely hope you have a wonderful shopping experience with us.

Here at Flexxcycle Ltd, we recognize the significance of safeguarding your personal information and respecting your privacy. In this privacy policy, we address a range of frequently asked questions pertaining to our practices concerning data collection, usage, and protection. Our intention is to provide you with comprehensive information that will enable you to make informed decisions about how your information is handled.

Do we share your personal information with third parties?

At Flexxcycle Ltd, we understand the importance of privacy and the need to handle personal information responsibly. We may, on occasion, share your personal information with trusted third-party service providers who assist us in operating our website, conducting business activities, or providing services. However, we want to assure our users that we only work with reputable service providers who prioritize the protection of your privacy. Additionally, we may share personal information if we are legally obligated to do so. Please rest assured that we fully comply with all applicable laws and regulations, and we only share personal information to the extent required by law.

What personal information do we collect?

To provide our services effectively, we may collect various types of personal data from our users or customers. This may include information such as your name, email address, physical mailing address, phone number, payment details, and website browsing behavior. We collect this information for the purpose of delivering our services, communicating with you, processing payments, and enhancing our offerings. However, we only collect the information that is necessary for these specific purposes and always with your consent.

How can you access, update, or delete your personal information?

If you are a resident of the European Economic Area (EEA), we are committed to processing your personal information in accordance with the General Data Protection Regulation (GDPR). This means that we will process your personal information only when we have a lawful basis to do so, such as your consent, the performance of a contract, compliance with legal obligations, or legitimate interests. You have the right to withdraw your consent for us to process your personal information at any time. We are dedicated to safeguarding your privacy and ensuring the security of your personal data. If you have any concerns or questions about our privacy policy or how we handle your personal information, please do not hesitate to contact us.

How do we use your personal information?

At Flexxcycle Ltd, we collect personal information for specific purposes that are essential to providing our services, communicating with you, processing payments, and improving our offerings. We do not use or share your personal information for any other purposes, and we take all necessary measures to protect your data from unauthorized access or disclosure. We strictly adhere to all applicable privacy laws and regulations and maintain strict confidentiality when handling your personal information. If you have any questions or concerns about how we use your personal information, please do not hesitate to contact us.

What are cookies and how do we use them?

At Flexxcycle Ltd, we utilize cookies to enhance your browsing experience and provide you with a personalized and convenient online experience. Cookies are small files that are placed on your device when you visit our website. They enable us to remember your preferences, analyze your behavior, and improve our services. Rest assured that our use of cookies adheres to all industry standards and regulations concerning data privacy and security. If you prefer not to use cookies, you have the option to disable them through your browser settings. However, please note that disabling cookies may impact the functionality of our website and restrict your access to certain features.

How do we protect your personal information?

Protecting your personal information is of utmost importance to us at Flexxcycle Ltd. We have implemented a comprehensive range of technical and organizational measures to safeguard your data and prevent unauthorized access, modification, disclosure, or destruction.

Our security measures include:

  1. Data encryption: We employ encryption techniques to secure your data while it is in transit or at rest, ensuring that it remains confidential and protected.
  2. Access controls: We restrict access to your personal information to only those employees, contractors, and agents who require it to fulfill their duties. This ensures that your data is accessed only by authorized individuals with a legitimate need.
  3. Regular security assessments: We conduct frequent security assessments and reviews to identify and address any potential vulnerabilities or risks in our systems. This helps us maintain a high level of security and protect your personal information effectively.
  4. Employee training: We provide regular training to our employees to ensure they understand the importance of data protection and privacy. This includes educating them on best practices and guidelines for handling personal information safely and securely.

We take your privacy seriously, and we are dedicated to continually reviewing and updating our security practices to meet the highest standards of data protection. If you have any questions or concerns about how we protect your personal information, please don’t hesitate to contact us using the information provided in this policy.

How can you control cookies?

At Flexxcycle Ltd, we use cookies to enhance your browsing experience and provide you with personalized content and services. Cookies are small text files that are placed on your device when you visit our website. They help us understand how you interact with our site and enable us to offer you a tailored experience.

If you would like to control or delete cookies, you can do so by adjusting your browser settings. Most web browsers allow you to manage your cookie preferences, including accepting or rejecting cookies, deleting stored cookies, and notifying you when a cookie is being sent. Please note that disabling or blocking certain types of cookies may limit your access to some features or content on our website.

How can you make a complaint about your personal information?

We strive to handle your personal information with the utmost care and respect your privacy rights. If you have any concerns or complaints regarding the handling of your personal information, we encourage you to reach out to us using the contact information provided in this policy. We take all complaints seriously and are committed to addressing and resolving them in a timely and appropriate manner.

If, after contacting us, you feel that your concerns have not been adequately addressed or resolved, you have the right to lodge a complaint with your local data protection authority or supervisory authority. These authorities are responsible for overseeing and enforcing data protection laws in your country. We recommend contacting the relevant authority for further guidance and assistance.