Refund and Returns Policy

At Flexxcycle Ltd, we prioritize customer satisfaction and aim to deliver the finest furniture and an enjoyable shopping experience. To ensure your peace of mind, we have implemented a 30-day refund and returns policy for all purchases made on our website. We stand behind the quality of our products, and if for any reason you are not entirely satisfied with your purchase, you have the option to request a refund or return within 30 days from the date of receiving your order.

Satisfaction Guarantee

At Flexxcycle Ltd, we want our customers to be confident in their purchases. We encourage you to thoroughly review the product descriptions and guarantee details before making a decision. Our furniture brand products come with a guarantee that outlines the terms and conditions of the warranty. If you have any questions or concerns, our dedicated customer service team is always available to assist you.

Refund and Return Eligibility

To qualify for a refund or return, the item must be in its original condition, unused, and in its original packaging. It’s important to note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. For more information on eligibility, please reach out to our customer service team.

Circumstances for Refunds and Returns

We provide refunds and accept returns under the following circumstances:

  1. Defective or damaged products delivered by our shipping service provider or delivery personnel.
  2. Products delivered that do not match the specified category, brand, color, size, or are falsely advertised.
  3. Unopened products in their original packaging that have not been used.

Refund and Return Process

To initiate a refund or return, please email us at [email protected] within 30 days of receiving your order and include the reason for the refund/return. Our customer support team will promptly respond to your email and provide you with detailed instructions on how to proceed. Once we receive the returned package, we will inspect it and process your refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process, and we only accept refunds in USD currency.

Exchanges

We understand that there may be instances where an exchange is desired. To request an exchange, please contact us through the contact form on our website, and our team will be more than happy to assist you in finding a suitable replacement.

Requirements for Refunds and Returns

To initiate a return or refund, please contact our customer support team at [email protected] within 30 days of receiving your order and clearly state the reason for your request. Our team will assist you with the necessary instructions and guidelines. It’s important to note that the item must be returned in its original condition and packaging within 30 days of receiving your order. Please be aware that our refund and return policy is only applicable within the 30-day timeframe, and we are unable to process refunds or exchanges beyond this period.

Instructions for Refunds and Returns

Thank you for choosing Flexxcycle Ltd as your preferred shopping destination. We prioritize your satisfaction and strive to provide a positive shopping experience. As part of our commitment, we offer a 30-day refund and return policy to ensure your complete satisfaction with your purchase.

If you are dissatisfied with your order for any reason, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, kindly include the following information:

  1. A clear image of the shipping label on the package.
  2. Images or videos clearly showcasing any wrong, imperfect, or damaged items.

Once we receive your request and verify the provided evidence, we will provide you with instructions for the return process, if applicable. Please note that we cannot accept returned packages without prior approval. Any returns made without following our guidance will not be eligible for a refund or exchange. We will provide you with a return address via email, and it is essential for you to provide us with the shipping label and tracking number for the returned package.

Your satisfaction is our utmost priority, and we will do our best to resolve any issues promptly and efficiently. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

We accept payments in USD and do not charge any restocking fees.

Company address in United Kingdom:
Address: 86-90 Paul Street, Hoxton, Hackney, London, England EC2A 4NE
Company address in United State:
Address: 806 E 1st St, Coffeyville, KS 67337, United States